FREQUENTLY ASKED QUESTION

Q: How can I place an order on JelLamp.com?

A: To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to check out, click on the cart icon in the top right corner of the website and follow the prompts to complete your purchase.

Q: What payment methods are accepted on JelLamp.com?

A: JelLamp.com accepts payments via major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for added convenience. We use Stripe and it uses 3D Secure Processing technology.

Q: Do you offer international shipping?

A: Yes, JelLamp.com offers international shipping to select countries. Shipping rates and times may vary depending on the destination. Please refer to our shipping policy for more information.

Q: Can I return or exchange items purchased from JelLamp.com?

A: Yes, JelLamp.com  accepts returns and exchanges within 30 days of the purchase date, subject to our return policy. Items must be in new, unused condition with all original tags attached. Please refer to our return policy for detailed instructions.

Q: How can I contact JelLamp.com customer service?

A: You can contact our customer service team by emailing us at info@JelLamp.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours on business days.

Q: Are there any promotions or discounts available on JelLamp.com?

A: Yes, JelLamp.com occasionally offers promotions, discounts, and special offers. You can stay updated on our latest promotions by subscribing to our newsletter or following us on social media.

Q: Is my personal information secure on JelLamp.com?

A: Yes, JelLamp.com takes the security and privacy of your personal information seriously. We use industry-standard encryption technology to protect your data and do not share your information with third parties without your consent. Please refer to our privacy policy for more details.

If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance. We are here to help!

Q: How Do I receive multiple item orders?

A: If you order several products, each one will be sent in a separate package (in most cases).

Q: How do I place an order?

A: Simply choose your product from the drop-down menu on the product page then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

Q: How secure is my personal information?

A: Our Store adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using 3D Secure Processing technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We know you might have more questions to ask, don't worry and feel free to contact us to know what you want to know.

Business Address: 11010 Juniper Ave, Fontana, CA 92337, USA

E-Mail: info@jellamp.com
We'll respond to your email within 24 hours of receiving it, Monday through Friday

Phone: +1 631-616-9982
Please call us from 9:00 am to 5:00 pm, Monday through Friday, Pacific Standard Time