At Jellamp, we understand that circumstances may arise where you need to cancel an order. We aim to provide a transparent and fair cancellation policy to ensure a smooth and satisfactory experience for our customers. Please review the following information regarding our cancellation process:
1. Order Cancellation
You may request to cancel your order within 24 hours of placing it. To initiate a cancellation, please contact our customer support team as soon as possible. You can reach us via email at [email protected] or by phone at [insert phone number]. Please provide your order details, including the order number, to help us locate and process your cancellation request promptly.
2. Cancellation Eligibility
Please note that we cannot guarantee order cancellations beyond the initial 24-hour window, as our team works diligently to process and fulfill orders as quickly as possible. Once your order has been shipped, it is no longer eligible for cancellation. In such cases, you may refer to our return and refund policy for options to return the product after it is delivered.
3. Refunds for Cancelled Orders
If your order is eligible for cancellation within the specified time frame, we will refund the full amount paid to the original payment method used during the checkout process. Please allow a reasonable processing time for the refund to be initiated and reflected in your account.
4. Notification of Cancellation
Upon cancellation of your order, we will notify you via email or phone regarding the cancellation status and the refund process, if applicable. It is important to provide accurate contact information during the cancellation request to ensure timely communication.
5. Contact Us
We'll respond to your email within 24 hours of receiving it, Monday to Friday
Phone: (631) 616-9982
Please call us from 9:00 am to 5:00 pm, Monday to Friday